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Smithdon High School

Mental Health Information

Smithdon High School recognises the importance of providing an ethos and environment within school that will help all our students to feel safe, and secure; encourage them to talk openly, and enable them to feel confident that they will be listened to. There are also a number of sources of support for mental health if you are finding it hard to cope.  The following will help:

  1. Routine. Humans tend to like routine.  Our bodies appreciate it, and our minds can be calmed by the predictability of it.
  2. Eat Well.    Try to keep a routine to mealtimes and choose foods that will nourish the mind and body. See for tips and ideas.
  3. Sleep well. Good quality sleep promotes emotional wellbeing, and helps your body stay healthy too. Try to keep a good bedtime routine throughout the week.  If you are struggling with sleep, see: for tips and advice.
  4. Keep active. Meaningful activity (doing things that you enjoy and/ or get a sense of achievement out of) is important for mental health. Schedule in some physical activity every day too.
  5. Keep learning. Learning is good for confidence and can reduce boredom.  Plan learning into every day.
  6. Keep in touch with friends and family. Social distancing (i.e. reducing contact with other people) is recommended by the NHS and is very important at the moment. However, there are many ways to continue communication safely (e.g. share photos and messages through texts, calls, email or social media).  Keeping in touch with friends and family will be good for your mental health as well as theirs. 
  7. Stay informed, not overwhelmed. Whilst it is important to keep updated, it may feel worrying to be hearing so much about it. Notice urges to keep checking, and if you’re feeling overwhelmed perhaps restrict your use of social media/ the news and encourage alternative conversations with friends/ family.

Please remember that although we are not in school, we are still available to talk. If you feel like you want to talk to a member of staff about concerns at home, difficulties with your work or anything else, please complete the 'I want to talk' form and someone will get in touch with you as soon as possible

Free workshops for parents and carers to support the emotional wellbeing of young people

Free online workshops are being held in April and May to help parents and carers support the mental health of the children they care for.

The workshops, provided by NSFT's psychology in schools team have helped over 1800 people since the first workshop in January.

For further information and to enrol in a workshop please click here.  

Sources of Support for your Mental Health 


Free, safe and anonymous mental wellbeing support for adults across the UK


The Matthew Project

The Matthew Project supports vulnerable adults and young people in the East of England. They believe that every person, no matter their age or background, deserves the chance to improve their physical and mental wellbeing.


This is a new service that will be sent to parents via text and email. Kooth has been commissioned by Norfolk and Suffolk NHS Foundation Trust (NSFT).  Kooth offers 11 to 25 year olds across Norfolk and Waveney access to online counselling delivered by qualified counsellors (BACP).  The website also gives young people the chance to benefit from peer support and a wide range of self-help materials, as well as contribute to moderated forums.


ThinkNinja is a mental health app designed for 10 to 18 year olds. Using a variety of content and tools, it allows young people to learn about mental health and emotional wellbeing, and develop skills they can use to build resilience and stay well​ using ​ the principles of cognitive behavioural therapy (CBT). CBT is a talking therapy that can help you manage your problems by changing the way you think and behave. ​Introductory video:


NSFT First Response
24/7 immediate advice, support and signposting for people with mental health difficulties in Norfolk and Suffolk
Phone: 0808 196 3494

NHS advice page


Information and links for those seeking urgent help for mental health.



Phone: 0800 068 4141

If you are (or know a young person) thinking of suicide, Papyrus offers confidential suicide prevention advice.


Calm Harm


Reduce urges to self-harm and manage emotions in a more positive way.


Download from: Apple app store
Download from: Google Play store



Quick and discreet access to information and advice about self-harm and suicidal thoughts.

Download from: Apple app store
Download from: Google Play store

Stay Alive


Suicide prevention resources, including your own safety plan and links to local and national crisis resources.

Download from: Apple app store
Download from: Google Play store



Phone: 0300 123 3393 9am to 6pm, Monday to Friday (except for bank holidays). Text: 86463Call: 0300 123 3393 Text: 86463

Email them

If you need urgent help for someone else – click this link

If you need urgent help for yourself –click this link


On My Mind

The Anna Freud Centre for Children & Families provides information, advice and resources for 10 – 25 yr olds, including tools to manage your own wellbeing and signposting to support.



Rethink Mental Illness


As a leading charity provider of mental health services in England, people living with mental illness, and those who care for them. Rethink aims to give expert advice, information, and around 200 services – everything from housing to community-based services. And they drive campaigning to change the law and tackle discrimination. Together, they run over 140 local groups which provide vital peer support in the community.




Every Mind Matters is evidence-based and it shows people how to build simple changes into their daily lives – such as reframing unhelpful thoughts, breathing exercises and increasing physical activity.


Young Minds
Phone: 0800 1111


Young minds provide advice about mental health and behaviour problems in children and young people up to the age of 25. You can call the parents and carers helpline on 0808 802 5544.


The Mix

The Mix provides a free confidential helpline and online service that aims to find young people the best help, whatever the problem.

You can:

  • call 0808 808 4994 for free – lines are open from 11am to 11pm every day
  • access the online community
  • email The Mix
  • If you’re under 25, The Mix is a support service helping young people take on challenges from mental health to money, from homelessness to finding a job, from break-ups to drugs.
  • 1-2-1 Chat available on the website.




Shout provides free, confidential support, 24/7 via text for anyone at crisis anytime, anywhere.

You can:

  • text SHOUT to 85258 in the UK to text with a trained Crisis Volunteer
  • text with someone who is trained and will provide active listening and collaborative problem-solving


Point 1


You don’t need a referral, you can get in touch straight away for advice and support.

If you need more specialist help, we will make sure you get to the right person.

0 - 18's

Phone: Point 1 on 0800 977 4077 (8am – 7pm)


Over 18's

Phone: Wellbeing Service on 0300 123 1503 (9am – 5pm)


For out of hours enquiries please call First Response on 0808 196 3494




If you’re aged 11-25 and live in Norfolk, you can get free and confidential support, information and advice on issues such as housing, money and mental health.

Call: 01603 766994



General Help

Childline website:

                                      Phone: 0800 1111

ChildLine provides a helpline for any child with a problem. It comforts, advises and protects. You can contact Childline about anything.  There are lots of different ways to get in touch and you can also get help from other young people through their site. Here’s a short video that explains what happens when you contact Childline.

You can:


See Something, Hear Something, Say Something



If you're worried about a child, even if you're unsure, contact our the NSPCC


Call us: 0808 800 5000


Domestic Violence


National Helpline 24hrs - 0808 2000 247

Norfolk Police - non-emergency - 101

Respect helpline for perpetrators - 0808 802 4040

Victim Support - 0808 1689 111

Men's Advice Line - 0808 801 0327

Leeway - 0300 561 0077

Elder Abuse - 0808 808 8141

Galop - 0800 999 5428

If you or someone else is in immediate danger, please call 999 and ask for the police. If you are unable to speak you can use the

Silent Solution system - from a mobile phone: call 999 and then press 55. The operator will then put you through to the police. The police will try to communicate with you by asking simple yes or no questions. If you are not able to speak, listen carefully to the questions and instructions from the call handler, so they can assess your call and arrange help if needed.

Young People & Alcohol - Children usually become aware of alcohol and drinking from an early age. This useful guide about alcohol offers good information and advice on the effects around young people consuming alcohol.

Online Safety


Information about staying safe when you’re on a phone, tablet or computer. Helping keep you safe online and offline.



Internet matters - for support for parents and carers to keep their children safe online


London Grid for Learning - for support for parents and carers to keep their children safe online


Net-aware - for support for parents and careers from the NSPCC


Parent info - for support for parents and carers to keep their children safe online


UK Safer Internet Centre - advice for parents and carers and to report and remove harmful online content


CEOP - for advice on making a report about online abuse


General Health 

Just One Number


If you’re a Parent or Carer and need general advice you can:

Phone: Just One Number on 0300 300 0123

Text: Parentline on 07520 631590


The Healthy Child

Programme’s Chat Health service has also been extended to become a safety line, which can be reached on text.

Text: 07480 635060.


Other sources of support

Norfolk LGBT

If you live in Norfolk and Waveney and are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of your sexuality or gender identity you can get advice, peer-support and information here.


Facebook: BLAH LGBT+ Youth



The Rose Project

If you live in Norfolk and have been affected by child sexual exploitation, you can contact this dedicated team for help.


Call: 0808 800 1037

Live chat also available.


Norfolk Constabulary

Call: 101 or in an emergency 999

You can also report online.


The Matthew Project

If you live in Norfolk and are worried about substance misuse (drugs or alcohol) you can call this specialist drug and alcohol advice line or visit their website.


Call: Unity Youth Advice Line on 0800 9704866


iCaSH Norfolk

Free, confidential and easy to use routine sexual health screen. Simply order a kit and it is delivered to your door in plain packaging. Complete the test and pop it back to them freepost.

Call: 0300 300 3030



Nelson's Journey

If you’re under 18, live in Norfolk and have experienced the death of someone close to you, you can get support here.


Call: 01603 431788


Becoming a Teen

Information on puberty and periods for teenagers.




If you have or are worried you have an eating disorder BEAT offers a helpline, online support groups, one to one webchat, further information and resources.


Call: Youth Line on 0808 801 0711



Honest information about drugs.

Call: 0300 1236600

Text: 82111

Visit: or you can email/live chat from the website.​